By: IHMCS | 19 Dec 2023
1Likes |  FP HospitalityIndustry HotelManagement HotelManagementJob



What are the main sections under the front office department?
The front office usually consists of a few sections that usually have their designated duties and responsibilities. Let's take a look at a typical front office department structure as well as each section’s responsibilities and essential functions.

- Reservation department
Registering room reservations

Filing reservation records

Ensuring the room is ready at check-in time.

- Reception (front desk itself)
Completing check-ins and check-outs

Explaining the available payment methods to the guest

Welcoming guests upon arrival

Responding to complaints

Upselling extra services.

- Telephone operator
Answering internal and external phone calls

Making wake-up calls, when requested.

- Information
Answering guest enquiries.

- Bell desk
Handling and delivering guest’s luggage

Escorting guests to their rooms

Delivering newspapers

Collecting room keys.

- Concierge
Welcoming guests upon arrival

Arranging excursions upon request

Making reservations on behalf of guests

Recommending places to visit and popular activities

Arranging errands like laundry.

What are the primary responsibilities and activities of the front desk employees?
As mentioned earlier, the front desk staff handle more than just check-ins and check-outs. On top of it, they perform a whole host of equally important activities:

Ensuring a smooth guest experience
The front office team plays a key role in planning the guest experience to help ensure that the hotel showcases all its best offerings effectively. As they regularly interact with the guests throughout their stay, they receive valuable feedback to help them with this key task. From suggesting things to do and local attractions to see to highlighting some of the hotel’s own onsite activities, front desk employees’ knowledge can improve the overall guest experience.

Powered by Froala Editor

Good ! IHMCS - Keep it Up
Komal 12/22/2023